Frequently Asked Questions
Bounce houses are a great source of entertainment for any event involving children or adults. There are many benefits of renting an inflatable for a party. Inflatables provides children with a safe and exciting outdoor activity that keeps them exercised and entertained. Having an inflatable set up for the duration of a party insures that children will have an activity they can return to multiple times, keeping them busy for hours. However there are some considerations to keep in mind when renting an inflatable.
Are we Insured?
We do carry liability insurance. Our top priority is safety and peace of mind for our customers. One way we express this is by carrying liability insurance. Our recommendation is to choose a company that makes safety a priority. Please contact us to view our insurance policy.
Are the inflatables cleaned/sanitized?
Yes, all of our inflatables and products are fully disinfected and cleaned after every use with a non-toxic cleaner. We take hygiene very seriously.
How far in advance do I need to make a Reservation?
We recommend you reserve about 1-2 weeks in advance. Since we have a limited number of certain styles of inflatables, it is a good idea to reserve a few weeks ahead of time to ensure availability.
How do I reserve an inflatable?
We are currently working on an online reservation system for the convenience of our customers, so please be patient while we complete this process. For now, to make a reservation, simply call 740-852-7997 or email us at firstname.lastname@example.org. In your email, please include the unit desired, the date and time of your event and your location.
Is there a deposit required? Is it refundable?
There is a $50.00 non-refundable deposit due when the reservation is made.
All reservation requests are processed on a first come first serve basis. Receipt of a quote does NOT guarantee inflatable availability. We require a $50 non-refundable deposit to book your reservation request.
Our inflatables are rented either in 4 hour or 8 hour increments.
We generally contact you within 48 hours of your event to confirm, check on the type of surface for set up, space and electrical requirements, and coordinate delivery times, etc. All reservations require confirmation and coordination for delivery. If you are unavailable at the time of call, we will leave a message. If we cannot reach you and/or you do not call back before the day of your event, we cannot guarantee delivery and you may be subject to a cancellation fee.
Inflatables are delivered within a 3 hour delivery window before your scheduled rental time and picked up the same afternoon or evening. For parks, schools, churches, and corporate delivery sites, we can coordinate a delivery time that is as close to your start time, while still allowing time for proper set up. We like to start set up at least one hour before the start of the event and we strive to have equipment rentals set up 30 minutes before the start of an event. Our drivers have several locations on their delivery route, so it's extremely important for the contact person responsible for the event to be on time to meet the driver for safety and set up instructions. One late customer can create problems and stress for everyone else.
What are the rules when using a moonwalk?
We go over the rules and leave a copy when we set up. Generally speaking, no food or drink, nothing sticky, no shoes, no sharp objects, no rough housing/wrestling, no hanging on the nets, no flipping, and most important no silly string. Again our biggest concern is safety. We want our party goers to have a good time and not be injured.
Can I pick up my moonwalk and set it up myself?
No, our prices include delivery, complete set-up, and pick-up. Our moonwalks weigh in excess of 300lbs, and we do not want anyone getting injured. Installation is provided by our trained professional staff. They will set up the rental in the most professional and safe manner possible.
Our drivers do all the heavy lifting; you just show us where to set up. It is the customer's responsibility to measure in advance and ensure there is adequate space and provide a flat, clean area for set up, clear of sharp objects and debris. If the Driver is unable to set up for reasons above or if unsafe conditions exist, the Customer will be charged a $50 fee.
It's important that we know in advance if you plan to set up on grass or concrete. Inflatables can ONLY be operated safely if they are secured and anchored properly. We bring stakes or sandbags depending on where the unit will be set up. If you make changes, please let us know (especially from grass to cement) to ensure our drivers will have the proper equipment. Last minute changes could result in MAJOR set up delays.
ATTENTION: Drivers can NOT go up and down stairs and/or hills, etc. Set up location must be easily accessible from the delivery truck.
Pick Up Times?
Inflatables are generally picked up within 4 hours of your event end time. Pickup can be as EARLY as your event end time. Schools, Churches, Corporate, and Park delivery site locations are generally picked up within 1 hour of the event end time.
Cash upon delivery. Drivers are required to collect final, cash payment at time of set up unless you've made arrangements to charge a credit card the previous business day. NO set up of equipment will take place until payment is made in full. Failure to make payment could result in delays and/or event cancellation fees.
Customer is responsible for power. Typically we need (1) 20-amp circuit for EACH blower; other items can NOT be plugged into the same circuit. We furnish one 100' extension cord. Inflatables needs to be placed within 100' of power source. Generators may be rented in advance if a power source is not available.
Adult Supervision is REQUIRED at all times. Wilson Farm & Tool, LLC does not supply attendants. You or your designated attendant(s) must be present at the time of delivery. Safety briefings are ALWAYS given after set up at ALL events; we require a signature stating you have received and understand all operating and safety instructions. Accidents on equipment generally result from 1) too many participants or mixing age groups on a unit 2) flips and roughhousing, and/or 3) unit not kept secured. Attendants should monitor number and age of participants and ensure they're following rules and acting responsibility. Inflatable stake/anchor weights should also be checked periodically to ensure they are in place.
Customer is responsible for all damages to unit and any cleaning charges ($100) due to misuse (food, gum, rocks, etc). Someone should be with the unit until time of pickup to avoid any problems. A flat rate of $1,000 is applied if any silly string is found on the unit. Silly string causes irreversible damage to any inflatable.
We make every effort to set up for each and every rental reservation; however the safety of your children is our top priority. We reserve the right to make the final decision to cancel a rental due to inclement weather defined as: 15-20+ SUSTAINED winds (with higher gusts), 70% or higher chance of rain, and/or temperatures below 40° F. If this is the case, we will contact you the day prior or the morning of your event to discuss options. We cannot set up in high winds or if it is actively raining, due to increased chance of injury or electrocution.
Deposit and Cancellation Policy?
If the event is canceled or rescheduled, the non-refundable deposit maybe applied to a future event held within six months of the canceled event. If you need to reschedule, the sooner we know the more options we can offer you. Cancellations that are within two days of the scheduled rental forfeit their deposit. Please note that all cancellations MUST BE IN WRITING and sent to: email@example.com. If you are canceling with 24hours of your event you MUST CALL the office during regular office hours.
We reserve the right to cancel any reservation or portion of a reservation or shut down an event down early due to Inclement Weather, unsafe, unclean, or unfit area for unit, or any other situation that the company deems dangerous or jeopardizes safety in any way or is not in the best interest of the company.
Weather Cancellation Policy?
Inclement Weather cancellations do NOT incur a fee; HOWEVER the customer must call to cancel and it may ONLY be done ON THE EVENT DATE event and must be BEFORE the driver arrives. We do not accept weather cancellations for cold cloudy days with 40% or less chance of scattered showers unless it's below 40°F or actively raining in your area 2 hours before your rental period.
During uncertain weather conditions, if Customer agrees to keep the unit for the term of the rental agreement and it begins to rain and storm AFTER unit is DELIVERED and SET UP, there will be NO refunds, rain checks, or concessions. There will also be No refunds if we have to remove a rental piece or shut down an event early in case of unsafe conditions, including but not limited to Inclement Weather.
What to look for when renting an inflatable?
Not all inflatable companies are created equal. There are a few things you should consider when renting a moonwalk. Keep this list in mind and you should be okay.
· Are they insured?
· What is included in the price? Delivery, set-up, and take-down
· Am I comparing the same size units?
· How flexible is the company to work with?
· How is their communication?
· Are they meeting my needs as a customer?